Returns
All Sales Are Final
Each collection is limited, so we are unable to accept returns or exchanges. Every customer deserves a bag that has never been carried, worn or handled by anyone else.
If an error is made on our end before dispatch, we will correct it. Once your parcel is with the courier we are no longer responsible for it — you will be sent full tracking, and the shipping questions below cover most queries.
Unpaid customs fees can leave an order held or returned by customs, and we cannot refund those. Questions before ordering? Email info@caviarcult.co or send us a message.
Every bag is unique — the print will differ from model images and social posts.
Shipping and Delivery
Where do you ship from?
All orders ship from our studio in Europe.
Do you ship internationally?
Yes! We ship to a number of destinations. Shipping costs and delivery times vary based on your location and will be calculated at checkout. If your country is not listed, please send us a message and we can look into rates.
How long will my order take to arrive?
EU & UK: 3–10 business days.
Rest of the World: 3–15 business days.
Please allow 1 day for processing before shipment. Delivery times may vary during busy periods, public holidays or due to customs delays. Any delays once shipped are unfortunately out of our control, but we will do our best to help track down your parcel should you need any help.
Any order placed Friday to Sunday will be shipped the following Monday (excluding public holidays).
How much is shipping?
Shipping is calculated at checkout. You’ll see the exact amount before completing your purchase (please note this may be displayed in EUR) alongside the shipping options available based on your location.
Will I have to pay customs fees or import taxes?
Possibly. For orders outside the EU, local customs duties, taxes, or import fees may apply, depending on your country’s regulations. These charges are the responsibility of the recipient and are not included in our prices. We always recommend checking with your country’s customs office to avoid surprises.
Will I get a tracking number?
All orders come with tracking. You’ll receive a tracking number by email once your parcel has shipped.
My order hasn’t arrived — what should I do?
If your order hasn’t arrived within the estimated timeframe, please check your tracking number first. Still stuck? Contact us at info@caviarcult.co and we will help you track it down.
Something not covered here? Send us a message and we will come back to you personally.